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💬Conversations

Human Takeover

Take over conversations when customers need human help

5 min6 steps

Step 1 of 60%

1

Identify

Conversations with "Waiting" status need human attention.

Important tips

Respond quickly! Waiting customers give up.
Read the history before responding
Don't forget to return to AI when done

Related tutorials

View Conversations

Track all your customer interactions

Finish Conversation

End conversations properly

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